This is more of a complaint than a review simply because I never received my items but I’ll get to that shortly.
So about a month ago as I was planning for my birthday trip to the Dominican Republic, I realized that the one thing I didn’t have much of were bathing suits. On the hunt to find a few cute bathing suits I came across the Instagram page @ShopNeonB. I was in awe at the cute, fun, flirty bikinis which I deemed perfect for any vacay. I immediately went to the site and roamed through their options. I opted for three.
I placed my order on March 13, 2015 and they had a free shipping promotion going on for standard shipping it was between 5-15 business days (I would double check their instagram but they blocked me, will get to more on that later). My trip was on the 27th so I figured I would get it in the nick of time. After being a little cautious about receiving my items on time, I didn’t want to take the risk so I emailed @Shopneonb to ask if it was too late to do express shipping. They sent me over an invoice right away and I was assured that I would receive my items in a few days. That never happened. When I requested a tracking number they sent me one that didn’t work. I sent numerous emails and also contacted them via their Instagram. After addressing my concerns I was blocked from their page. I then received an email with another tracking number which again, was not mine. After calling the shipping company to see if my order was even in transit they informed me that they had no record of anything being shipped to my name or address provided.
Below is their response to me, a customer, after sharing my concern in their IG comments.
With a few days until my trip I had to scramble to buy bathing suits which is very hard to find during the Spring season in NY because they are practically sold out EVERYWHERE (this is not an exaggeration). I was able to gather some very last minute mix matched bikini tops and bottoms but this experience with ShopNeonB.com was exhausting.
Literally as I am writing this post (April 8, 2015, 11:30am) I received a package at my work place from ShopNeonB with only two of the three bathing suits I ordered. please keep in mind that I order my items on March 13, 2015 and paid for 2-3 day expedited shipping.
I have yet to receive my $27 refund for expedited shipping and I am still missing a bathing suit which I actually no longer want. This is by far the most awful online shopping experience I’ve ever had. Their customer service sucks and I feel sorry for every person who has gone through this with them because I am sure I am not the only one.
This was an unfortunate shopping experience for me but it doesn’t have to be for you. After going through what I went through I realized some shady factors about this site that I would like to share so that you can be a little more cautious about where you are spending your money.
- There is no address on their website … AT ALL.
- There is no contact number. NO CUSTOMER SERVICE NUMBER AT ALL.
- There are no customers hash tagging their pieces on IG. There was one girl who had a hashtag so I contacted her. Come to find out she never received her items from them, had to file a complaint and eventually received a refund.
- There are no Youtube reviews or any reviews anywhere about their pieces.
These are just a few things I’ve noticed afterward which is something I should’ve researched prior. There is always a review whether it be a website, IG, or video review on a fashion brand.
Please let us know if you have had any experiences similar to mine and what you’ve learned as well as any tips to share.
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